Configuration of Opsgenie ServiceNow IntegrationĪdding multiple ServiceNow integrations for different Opsgenie teams is not supported without code modification in Opsgenie ServiceNow application and configuration modification in Opsgenie. This action mapping feature is explained in detail in the Action Mapping Feature section below. If Create ServiceNow Incidents for Opsgenie Alerts selection is enabled, actions are executed in ServiceNow when the chosen action is executed in Opsgenie for alerts which have a source other than the ServiceNow integration. If Send Alert Updates Back to ServiceNow selection is enabled, actions are executed in ServiceNow when the chosen action is executed in Opsgenie for alerts which are created by the ServiceNow integration. When the incident is assigned to a user in ServiceNow, the alert in Opsgenie is assigned to the corresponding user. When the incident is assigned to a group in ServiceNow, the corresponding team is added to the alert if the name of the group in ServiceNow and the name of the team in Opsgenie match. When an incident is resolved/closed in ServiceNow, the alert is closed in Opsgenie. When an incident is created in ServiceNow, an alert is created in Opsgenie. Opsgenie determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Use the integration to send ServiceNow incident events to Opsgenie with detailed information and to forward Opsgenie alerts as incidents to ServiceNow. Opsgenie has an application in the ServiceNow Store which allows bi-directional functionality between Opsgenie and ServiceNow. What does Opsgenie offer ServiceNow users?
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